Maintenance and Support
BarTender Premium Support
Mission-critical support the way you need it
When labeling is essential and mission-critical to your business, our industry-leading Premium Support offers 24/7 global coverage, escalation prioritization for any production impacting issues, and personalized assistance with available live chat and support in multiple languages.
Downtime prevention
Gain access to 24/7 round the world coverage and guaranteed 1-hour first response time for business critical issues to mitigate risks and maximize uptime of your labeling.
Priority protection
We prioritize escalating production impacting issues to BarTender senior technicians in your region for quick support resolution.
Personalized, expert assistance
We provide the industry’s most personalized support. Access live support channels, including phone and chat, in your preferred language around the world.
BarTender Support Plans
| Premium | Standard | Essential | |
| Coverage hours | 24/7/365 | Business hours | Business hours |
| Free product updates | • | • | • |
| Knowledge base | • | • | • |
| Staffed community forum | • | • | • |
| Email/web-form support | • | • | • |
| Live phone support | • | • | |
| Live chat support | • | • | |
| Licensing and activation assistance | • | • | |
| Escalation prioritization to senior technicians | • | ||
| First-response time target** | 1 calendar hour | 2 business hours | |
| Weekend and public holiday support | • | ||
| Guaranteed 1-hour response time for business critical issues |
• | ||
| Eligible products | Professional, Automation, Enterprise, and Cloud | Purchased Editions and Cloud | Cloud only |
**Visit Availability and channels for support for further information and conditions on our time targets, support channels and availability.
Let us get back to you
You should hear back today or the next business day.